Cayuse, Inc.

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(You) helped us with something…and it was fixed within 10 minutes of my original e-mail. That is faster turnaround time than I can get from my own IS department and is very impressive.

CAYUSE424 SUPPORT

Standard SupportDuring system deployment, Cayuse trains the institution's in-house support team, which usually consists of key people in the Central Administration and/or IT organizations. This team provides Tier One support for the institution's broad base of Cayuse424 users. Standard Support is covered by the annual subscription fees and also includes:

  • Access to the Cayuse424 Resources Web site that contains up-to-date Cayuse424 release notes, User and System Administration Manuals, training modules, email discussion lists, and other product-specific technical information.
  • Telephone Support during the hours of 7 AM - 5 PM PST, Monday through Friday, excluding federal holidays, for contacts on the customer's Cayuse team.

Enhanced Support is negotiated and billed separately. Enhanced Support can include email and phone support for any Cayuse424 user covered by the institution's license. In these cases, Cayuse provides all support, including Tier One.

Customer ListServOur customer email listserv distributes technical support topics, productivity tips, and other product-specific content of interest to the Cayuse user community. If you would like an invitation, contact us at support@cayuse.com.

Browser SupportCayuse424 is currently supported on Windows Internet Explorer 6 and 7 (version 7 preferred) and Firefox 2.x on Windows and Mac OS X. Browser configuration settings are detailed in the System Administrator's documentation.