Support for our customers doesn’t end with implementation: With Cayuse, you’ll receive not only the tools you need for better administration, but also essential services for growth, collaboration, and continued success.
The Cayuse Difference
Providing exceptional support and resources for all customers
Customer-first, always
We’re here to ensure your Cayuse solutions make your work easier and more impactful, from implementations designed around your needs to membership in a deep community of peers.
Trusted technology
The Cayuse Platform is built on a digital foundation that your team can rely on. Put IT concerns to rest with secure cloud infrastructure built for research and grant management.
Industry expertise
We understand your concerns because we’ve been in your shoes, with design and support staff from research and grant administration backgrounds across major industries.
Additional resources
Software is just the beginning: Cayuse’s customer resources support your work so you can keep growing, from in-app resources and the Connect Community to training and certifications.
Personalized services to enhance your journey
Providing the resource planning you need for a smooth implementation
Our implementations center your needs and expectations to help get your new solutions running quickly and effectively.
Secure infrastructure, encrypted data transmission, and best-in-class availability
Ensure that your work is always accessible and safe so you can stay focused on the tasks that matter most.
Dedicated support to keep your operations on track
From answering questions to providing technical assistance, our support team and designated Customer Success Managers are always here for you.
Personalized services for your distinct needs
No two organizations are alike, and different customers have unique implementation, training, and support needs. That’s why our Managed Services provide expanded offerings for an even better customer experience.
Over 700 top global research organizations use Cayuse
The definitive community for research professionals
The Connect Community
Join thousands of Connect Community members representing hundreds of institutions. Post jobs, participate in discussions, and meet peers around the world.
Training resources for mastering your solutions
Cayuse Academy
From on-demand training sessions to product certification, the Cayuse Academy provides powerful educational resources for both new users and Cayuse pros alike.
Customer satisfaction
Our 94% customer satisfaction rate speaks for itself
Users love Cayuse because we’re more than just a software suite: we’re advocates for your work and partners in your success. Read our customer success stories to learn why teams trust Cayuse for better tools, better support, and a better community.
94%
Customer Satisfaction Rating
Get In touch
Ready to see how we can support you?
We’re happy to talk about your team’s unique needs. Submit a request for information to connect and learn more!
Powering smarter research workflows
